Store Pick-up (Free)
Order will be ready for pick up after 3 days from purchase. Retail staff will contact you once your order has reached their store.
If the order falls on weekends and public holidays, it will be processed on the next working day.
Please refer to the following locations and choose one of your preferred stores:
Office (9am to 6pm, Monday to Friday, Pick-up Only)
- 17 Bukit Batok Street 22, Singapore 659587
- Hush Puppies Apparel AMK Hub #01-27/28
- Hush Puppies Apparel Causeway Point #02-25
- Hush Puppies Apparel City Square Mall #02-15
- Hush Puppies Apparel IMM #01-61/62
- Hush Puppies Apparel Lucky Plaza #B1-16
Ninja Van @ $1.99 (Free shipping if over $38 spending)
2-3 business days. Trackable shipping. Recommended for fast and safe delivery!
- We will honour exchanges within 15 days of purchase. One-time exchange only, and no refunds are allowed.
- We accept exchanges for items that are unwashed(apparel)/unused(accessories) and their tags are unaltered and intact.
- Please ensure that you send back your item in good condition and with no damage to packaging.
- To exchange, you will need to send us your item via SingPost (7-10 days) to our office address 17 Bukit Batok Street 22, Singapore 659587. Please also include the invoice slip that came with your package.
- Shipping fees will not be charged for exchanged if the item(s) we have sent out is wrong sent or defected.
- We will send back your exchanged item via SingPost too (another 7-10 days; we will not be able to use other courier services) at our cost.
- Alternatively, you may exchange your item at one of our retail stores. For this, email us at email@example.com with a picture of your item and the invoice slip and let us know which retail store you’d like to do the exchange. Give us 3 days to get the exchanged item to the store of your choice.
- Please drop us a message on the e-commerce platform chat box or email us at firstname.lastname@example.org if you have any questions!