Shipping & Return Policy

Shipping Policy

Kindly note that we only deliver within Singapore. 

 

Shipping Options

Store Pick-up (Free)
Order will be ready for pick up after 3 days from purchase. Retail staff will contact you once your order has reached their store.
If the order falls on weekends and public holidays, it will be processed on the next working day.

Please refer to the following locations and choose one of your preferred stores:

Office (9am to 6pm, Monday to Friday, Pick-up Only)

  • 17 Bukit Batok Street 22, Singapore 659587

Retail Stores 

  • Hush Puppies Apparel AMK Hub #01-27/28
  • Hush Puppies Apparel IMM Outlet Mall #01-61/62 
  • Hush Puppies Apparel Marina Square #02-150/151


    Ninja Van @ $1.99
    2-4 business days. Trackable shipping. Recommended for fast and safe delivery!

     
    Exchange Policy

    For Apparel
    • We will honour exchanges within 15 days of purchase. One-time exchange only, and no refunds are allowed.
    • We accept exchanges for items that are unwashed(apparel)/unused(accessories) and their tags are unaltered and intact.
    • Please ensure that you send back your item in good condition and with no damage to packaging.
    • To exchange, you will need to send us your item via trackable delivery to our office address (17 Bukit Batok Street 22, Singapore 659587) at your cost. Please also include the invoice slip that came with your package.
    • Shipping fees will not be charged for exchanged if the item(s) we have sent out is wrong sent or defected.
    • We will send back your exchanged item via courier service at our cost once we have received your returned parcel.
    • Alternatively, you may exchange your item at one of our retail stores. For this, email us at hushpuppiesusa@redina.com with a picture of your item and the invoice slip and let us know which retail store you’d like to do the exchange. Give us 3 days to get the exchanged item to the store of your choice.
    • Please drop us a message on the e-commerce platform chat box or email us at hushpuppiesusa@redina.com if you have any questions!

    For Undergarments

    • We will honour exchanges for size only (no change of style or colour) within 15 days of purchase. One-time exchange only, and no refunds are allowed.
    • Do note that we dispose off all exchanged items that have been sent back to us. This is for hygiene reasons and there are no exceptions.
    • Please ensure that you send back your item in good condition and with no damage to packaging.
    • To exchange, you will need to send us your item via trackable delivery to our office address (17 Bukit Batok Street 22, Singapore 659587) at your cost. Please also include the invoice slip that came with your package.
    • Shipping fees will not be charged for exchanged if the item(s) we have sent out is wrong sent or defected.
    • We will send back your exchanged item via courier service at our cost once we have received your returned parcel.
    • Alternatively, you may exchange your item at one of our retail stores. For this, email us at hushpuppiesusa@redina.com with a picture of your item and the invoice slip and let us know which retail store you’d like to do the exchange. Give us 3 days to get the exchanged item to the store of your choice.
    • Please drop us a message on the e-commerce platform chat box or email us at hushpuppiesusa@redina.com if you have any questions!